Returns & Exchanges
At TernĀ®, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return window for all unworn apparel in its original condition. Whether you need a different size or a full refund, our streamlined process ensures your wardrobe update is entirely risk-free.
Return Process
- 1.Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
- 2.Print Your Label
Select your preferred return method to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
- 3.Package Your Items
Place the items in their original packaging with all tags attached, securely seal the parcel, and affix the prepaid label to the exterior.
- 4.Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.